Shipping Policy
Bruxial is proud to offer Free Worldwide Shipping on all our products.
Your package will be delivered directly to your mailbox or doorstep. If, for any reason, delivery to your specific address is not possible, the package will be left at your nearest local postal service point or post office for you to collect.
Estimated Delivery Times:
- Standard Worldwide Shipping: 9 to 17 business days, depending on your destination country and local postal service efficiency.
Please note: All orders are shipped directly from our manufacturing facilities. While this allows us to offer products at the best possible prices and provide free shipping, it may result in slightly longer delivery times compared to local retailers.
Order Processing & Tracking
- Processing Time: All orders are processed and dispatched within 2 to 4 business days of purchase (excluding weekends and public holidays).
- Tracking Information: You will receive a confirmation email containing your tracking number within 1 to 8 days after placing your order.
- Monitoring Your Order: Once you receive your tracking number, you can monitor your order’s progress via our tracking pages or the carrier's website.
Tip: If you have trouble finding your shipping confirmation email, please check your spam/junk folder, as automated emails sometimes end up there by mistake.
Customs, Duties, and Taxes Bruxial is not responsible for any customs duties, import taxes, or tariffs applied to your order once it has shipped. All fees imposed during or after shipping are the sole responsibility of the customer. We recommend checking your local customs regulations before placing an order.
Incorrect Shipping Addresses Customers are responsible for providing accurate and complete shipping addresses.
- If a package is returned to us or lost due to an incorrect, incomplete, or unclaimed address provided by the customer, Bruxial is not responsible for the cost of reshipping the item.
- If you realize you have made a mistake with your address, please contact our support team immediately at support@Bruxial.com before the order is dispatched so we can update it for you.
Damages and Lost Packages While we take great care to ensure your items arrive safely, Bruxial is not strictly liable for products damaged or lost during transit once handed over to the shipping carrier.
- Damaged Items: If you receive your order damaged, please save all packaging materials and the damaged product, and contact us immediately with photos so we can assist you in filing a claim with the carrier.
- Lost Packages: If your tracking information shows as delivered but you have not received it, or if the tracking has not updated for an unusually long time, please contact our support team so we can investigate and assist you.
Customer Support If you have any questions about your shipment, order status, or our shipping policies, don’t hesitate to contact our support team via our website chat or by emailing support@Bruxial.com.
We pride ourselves on our customer service and respond to all emails within 24 hours, year-round.